As long the as the meat is still cold (<40 degrees F), just place the meat back in the freezer. Generally, over 98% of our packages arrive on time! WE WILL GUARANTEE that the meat will arrive in safe condition although occasionally some thawing may be present, but that will not affect meat quality. IF A PROBLEM seems to be brewing give us a call immediately at 1-88 and let us know and we will track it down and get some action done immediately. They will usually have the information pretty much up to date and you can see if the package is near by or ready to be delivered. If your package does not arrive when you expect it, try to determine its location via the carriers’ website.By entering the carriers website, one can track the package progress from start to finish if you have the tracking number handy. Each package has a unique ID tracking number, which is issued to you in an email sent when the shipping label is made. The courier service then picks the package up and off it goes to be delivered next-day or up to four days later, depending upon the service selected.Your package is then sealed and returned to the sub-zero freezer to await pickup. Straight ground transport is packed with dry ice, while air shipments will go with gel packs stored at -100 degrees. The appropriate amount of dry ice or gel packs are added, based on the destination, time of year, how long your package has to travel and who is the courier. 1.26 lbs of Elk chuck roast) will be reflected on your packing slip, a copy of which is packed in the top of the box. Since individually packaged cuts of meat vary slightly in weight, the exact amount you receive may also vary slightly from the amount of meat you ordered, but calculated correctly based upon the costs per pound of each cut as found on the internet at Exact meat weights to hundredths of pounds (i.e. Once assembled, your package is then stored in the sub-zero freezers while the invoice and shipping labels are processed, awaiting courier pickup.When the invoice and shipping labels are complete, your card is credit card charged, and your receipt is attached to the invoice. We will add some additional printed literature such as brochures, cooking tips or other items as indicated by your order. We have three sizes of boxes: a 13” cubic box hold up to about 13# of meat, a 14” box holds up to about 36# of meat, and lastly our 18” cubed box can hold upwards of 65# of meat, but we try not to exceed 70# due to the potential for lifting injuries. Your frozen order is carefully packed in one of our special packing boxes, which contain 1.5” of foam insulation on all sides, plus poly peanuts to insulate and cushion the various products during transport. Buffalo and elk jerky are stored at about 30 degrees to prolong shelf life. Our frozen meat is stored at ten to twenty degrees below zero to ensure that you get the finest products possible. Our packing specialist will then assemble your order and the various specific cuts of, elk, deer of buffalo meat that you requested from our sub-zero freezers or for the jerky from our refrigerated facilities.Once a preferred shipping option is agreed upon, your order is sent to our packing and shipping department for processing. We will not increase the shipping costs without getting your permission. If we see any issue we will reach out via email and phone. Before your order is packaged, our staff will review the shipping option you have selected.Shelf stable and antler products may ship USPS or UPS. We will estimate the costs of shipping using ground, two-day airfreight and overnight express. We adjust the dry ice or gel packs to the expected destination’s ambient temperature to ensure that you receive your order in good condition.The time it takes your package to reach you will depend on your location relative to ours, and which service provider we use to ship your order. Your shipping cost is based on the weight of the meat you order, plus the tare weight of the shipping box with 1.5” poly foam liners plus the needed extra weight of dry ice or cold-gel packs to be added. Shipping costs are calculated by weight and distance from SW Colorado (our home base) to your desired shipping location.
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